Refund & Cancellation Policy
Clear guidelines for refunds, cancellations, and service modifications
Policy Overview
At Global Health Mission, we strive to provide transparent and fair policies for all our services. This document outlines our refund and cancellation procedures for healthcare services, educational programs, and membership benefits.
We understand that circumstances may change, and we're committed to handling all requests with compassion and fairness while maintaining the sustainability of our services to the community.
Membership & Registration
Our membership program is designed to be accessible to everyone:
- Free Membership: Registration is completely free - no refunds required as no payments are collected
- Membership Card: Replacement cards due to loss or damage may incur a nominal fee of ₹50
- Service Access: Membership benefits are activated immediately and cannot be cancelled or refunded
- Voluntary Withdrawal: Members may withdraw at any time, but previously availed benefits remain valid
Healthcare Services
Refund policies for healthcare services through our partner network:
| Service Type | Cancellation Policy | Refund Eligibility |
|---|---|---|
| Doctor Consultations | 24 hours before appointment | Full refund if cancelled in time |
| Diagnostic Tests | Before sample collection | Full refund if test not conducted |
| Medical Procedures | 72 hours before procedure | Case-by-case basis |
| Medicine Purchases | Unopened with receipt | 7-day return window |
Educational Programs
Cancellation and refund policies for our educational institutions:
Admission Cancellation
Cancellation within 7 days of admission: 90% refund of fees paid
Course Withdrawal
After 7 days but before classes start: 75% refund
After Commencement
After classes begin: Pro-rata refund based on attendance
- All refund requests must be submitted in writing
- Original fee receipts must be provided
- Hostel and other ancillary fees are refundable separately
- Scholarship recipients have different terms
Refund Process
Our step-by-step refund process ensures transparency and efficiency:
Submit Request
Fill refund form with necessary documents
Verification
7 working days for request verification
Approval
Refund committee approval
Processing
14 working days for payment processing
Refund Timeline Summary
- Request Submission: Immediate
- Verification: 7 working days
- Approval: 3 working days
- Payment Processing: 14 working days
- Total Estimated Time: 24 working days
Non-Refundable Services
The following services and items are generally non-refundable:
- Completed medical consultations and procedures
- Used or opened medical supplies and medicines
- Administrative and processing fees
- Donations to the organization
- Special promotional packages
- Services where discounts were specifically applied
Need Assistance with Refunds?
Our support team is here to help you with any refund or cancellation queries:
Documentation Required: Please have your membership ID, service receipts, and relevant documents ready when contacting us about refunds.
Policy Updates & Amendments
Global Health Mission reserves the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to periodically review this policy for the latest information.
Continued use of our services after any changes constitutes acceptance of the modified policy.